Job Description

The Sr. Systems Excellence Specialist is responsible for testing and integration of technology and process related operations-based initiatives along with developing solutions to support operational excellence for topline and bottom-line growth in all Casual Dining Brands. The role also maintains a repository of operational execution standards and serves as an information resource/consultant for the casual dining brands and contributing departments. The Systems Excellence Specialist works closely with cross-functional teams within and outside the concepts to apply a variety of principles, systems and tools to create sustainable restaurant results.


* Lead cross-functional teams to complete brand strategic business building projects

* Serves as liaison for contributing departments and communications initiatives for restaurant level process changes and improvements (IT, OPD, Loyalty, Accounting, Productivity)

* Assists in operations deployment to ensure effective and successful implementation of technology initiatives

* Improves operational performance by integrating initiatives that simplify process and drive out complexity

* Enhances brand competitiveness through innovative ideation and trial

* Leads in the creation and improvement of existing systems and processes which add value to the organization

* Manages project timeline, milestones, budget, and ensures leadership alignment

* Creates materials and presentations for executive/field level audience as needed

* Lives Principles and Beliefs


* Bachelor’s degree preferred


* 5 + years restaurant management experience

* Strong Microsoft Office computer skill (Word, Outlook, Excel, PowerPoint)

* Self-motivated, able to work independently and navigate through ambiguity to provide simple solutions

* Develops positive working relationships and communicates effectively with others to achieve shared wins.

* Willingly embraces change and demonstrates openness to learning and trying new things.

* Uses sound judgment and takes responsibility for making decisions.

* Puts the experience of the customer and those who take care of them at the heart of every decision.

* Holds self-accountable for meeting objectives and following through on expected outcomes.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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