Senior Systems and Operations Excellence Specialist

At Fleming’s Prime Steakhouse & Wine Bar, we live, breathe, and dream steak and wine! The soul of our brand is rooted in our Principles & Beliefs. Our values form the foundation for everything we do in every restaurant. They serve to guide how we lead and operate. 

The Sr. Systems Training Excellence Specialist is responsible for testing and integration of technology and process-related operations-based initiatives, along with developing solutions to support operational excellence for topline and bottom-line growth at Fleming’s Prime Steakhouse & Wine Bar. The role also maintains a repository of operational execution standards and serves as an information resource/consultant for contributing departments. This individual will work closely with cross-functional teams to effectively utilize a variety of learning principles, operational systems, and technology tools to create sustainable restaurant results. This individual will utilize or create structures to track and assess the impact of implemented training programs, operational excellence tests, and other learning solutions. 

Essential Duties 

• Assists the training team in creating learning materials and programs in the form of videos, digital assets, and print collateral for training projects. 
• Lead cross-functional teams to complete brand strategic business building projects 
• Serves as liaison for contributing departments and communications initiatives for restaurant-level process changes and improvements (IT, OPD, Loyalty, Accounting, Productivity) 
• Assists in operations deployment to ensure effective and successful implementation of technology initiatives 
• Improves operational performance by integrating initiatives that simplify processes and drive out complexity 
• Leads in the creation and improvement of existing systems and processes, which add value to the organization 
• Manages project timeline, milestones, and budget, and ensures leadership alignment 
• Creates materials and presentations for executive/field-level audience as needed 
• Lives, Principles, and Beliefs  

Experience & Skills Required 

• 5 + years of restaurant management experience  
• Strong Microsoft Office computer skills (Word, Outlook, Excel, PowerPoint) 
• Self-motivated, able to work independently and navigate through ambiguity to provide simple solutions 
• Develops positive working relationships and communicates effectively with others to achieve shared wins 
• Willingly embraces change and demonstrates openness to learning and trying new things 
• Uses sound judgment and takes responsibility for making decisions 
• Puts the experience of the customer and those who take care of them at the heart of every decision 
• Holds self-responsible for meeting objectives and following through on expected outcomes 

Education 

Bachelor’s degree preferred 

We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 

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