Job Description


The Franchise Operations Specialist will work with the Franchise Operations team to develop systems and tools that support Franchisees in the field, protect brand standards and streamline on-going operational support. This may include development of performance management tools, process enhancements or supporting documentation of existing systems. This position will work cross-functionally while specific projects may be customized to the interns primary area of study. This role will be worked on a Hybrid schedule with part of the week spent in our Tampa Restaurant Support Center and the other part working from home. Our internship program will take place in the summer of 2023.


* Assist with on-going development and updates of the Operations Manuals

* Develop systems and tools that enhance our cross-functional interactions and support of our Franchise partners across various business segments.

* Develop performance management dashboard and tools for tracking operational KPIs

* Occasional communications with Franchise partners regarding initiatives or rollouts

* Performs other related duties, as assigned


* University studies (future, current or past) in Hospitality, Business, Finance & Accounting, Marketing or IT

* Excellent organizational and time management skills

* Excellent written and verbal communications skills

* Ability to manage multiple projects and meet deadlines

* Advance proficiency of basic computer hardware and software applications.

* Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and other similar software


* Experience working in Casual Dining or QSR / Fast Casual environments is a bonus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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