Manager, Training and Operations Excellence, Carrabba's
The Training Manager for Carrabba’s is responsible for overseeing and managing assigned training initiatives. This includes testing and integration of operations-based projects and developing solutions to support operational excellence for topline growth and margin improvement. This individual works closely with cross-functional teams within and outside the concept to develop, implement, and manage these projects while focused on the brand’s growth priorities. The Training Manager also maintains a repository of operational execution standards and serves as an information consultant for the brand and contributing departments.
This role is based in our Tampa Restaurant Support Center and will work a hybrid schedule (three days/week onsite) so candidates should be local to the Tampa Bay area.
Fosters a culture within the team that encourages growth and learning.
Guides the team through change, such as implementing new processes or procedures.
Leads cross-functional teams to complete brand strategy projects.
Clearly defines the objective of all initiatives and ties them back to the operational priorities.
Serves as liaison for contributing departments and communications initiatives.
Assists in operations deployment to ensure effective and successful implementation of initiatives.
Uses problem-solving skills to identify issues, develop solutions, and implement changes.
Improves operational performance by integrating initiatives that simplify process and drive out complexity.
Identifies and analyzes knowledge and performance gaps and implements solutions developed through collaboration with the CDR training team.
Develops training programs that are flexible and fit team members’ work environment.
Enhances brand competitiveness through innovative ideation, trial and tracks the progress and impact of programs deployed.
Leads in the creation and improvement of existing systems and processes which add value to the organization.
Engages the field through effective, persuasive communication that is tailored to the audience and timed for success.
Manages project timelines, milestones, budget, and ensures leadership alignment.
Communicates BBI and brand values and leads team to adhere to those values.
Exemplifies BBI Principles & Beliefs.
Managing Partner or Senior Level Manager experience preferred.
Demonstrates self-awareness and adapts style to meet expectations and positively influence others.
Champions continuous innovation and focuses attention on improving processes and outcomes.
Embraces the diverse cultures, backgrounds, and experiences of Team Members and commits to supporting an inclusive environment.
Engages others and inspires action through effective, persuasive communication.
Ability to lead change and influence others to embrace it.
Strong technological and productivity skills (i.e., Word, Excel, PowerPoint, Publisher, Monday.com)
Strong analytical, interpersonal, and written/verbal communication skills.
Excellent project management, time management and organizational skills, and ability to adapt in a fast-paced, changing environment.
Self-motivated, able to work independently and navigate through ambiguity to provide solutions.
Interested in self-development and invests time in professional growth of self and others.
Collaborates with team members to create the best solutions and provides check-ins along the way to ensure alignment and buy-in.
Engages audience using instruction when improving systems or implementing initiatives.
Must thrive on working under deadlines toward specific goals.
Bachelor's degree preferred.