The Benefits Administrator responsibilities primarily include but are not limited to resolving employee questions and problems regarding insurance coverage, claims and deductions, and responding to high volume of questions and inquiries regarding benefit plans, PTO, sick pay, special pay, and Comp Cards. Interacts daily with internal groups and insurance carriers to resolve and troubleshoot issues that team members encounter with insurance coverage, deductions and claims. Resolves discrepancies of team member's coverage and deductions between insurance companies, Payroll and Human Resources. Ensures accuracy and consistency of benefit data. Responds to documentation and data requests for Qualified Medical Child Support Orders (QMCSOs) and similar requests from federal, state and local agencies.
The position requires:
*Strong MS Excel skills, including pivot tables and VLOOKUP
*Strong computer skills
*Experience working in one or more HRIS systems
*Strong analytical and critical thinking skills
*Strong verbal and written communication skills
*Strong interpersonal skills, both on the phone and in-person, with employees at all levels in the organization
*Detail-oriented and fast learner
*Ability to work in a fast-paced environment with large volume of data
*Ability to work outside of regular business hours for work volume, special processing, and year-end activities
*Maintains detailed knowledge of Company's benefits plans and processes necessary to accurately answer team member questions - medical, dental, vision, life, disability, FSA, HSA, PTO, Comp Card and 401(k).
*Maintains compliance with Qualified Medical Support Court Orders (QMCSOs) by Verification of employee status, responding to the Court, Implementing the Order by providing information back to the Court, and setting up corresponding enrollment and deductions.
*Escalate nonstandard issues to appropriate escalation contacts.
*Assists with Benefits implementations and preparation for annual Open Enrollment by testing from the user perspective and assists with review of documents.
*Manages the current Comp Card program.
*Performs data entry into the payroll system and sets up deductions in Payroll.
*Performs calculations for rates of pay for special sick and similar mandated pay.
*Runs reporting from an internal PTO system and Cognos-driven HRIS reporting tool for field hourly employees to calculate for payroll.
*Assists with activities relating to the overall benefit plans administration, plan annual audits, and testing of system changes, as needed.
*Provides analytical support as requested.
*Cross train with other team members and act as a back-up for Benefits team members.
*Other benefit activities as required.
*Bachelor's degree, or equivalent corporate work experience is required.
*1-3 years of experience within HR experience required.
*Prior employee benefits experience strongly preferred.
*Knowledge of benefit terms, company policies, and employee benefits strongly preferred.
*Ability to work independently, immediately raise questions and ask for assistance.
*Ability to work collaboratively and supportively as part of a team.
*Proficiency with Microsoft Office suite and strong MS Excel skills required.
*Familiarity with Ultimate Software UltiPro HRIS a plus.